FAQ

1. What products does Avelora Active offer?

We offer women’s activewear and athleisure pieces, including leggings, sports bras, tops, outerwear, joggers, and essential accessories designed for fitness, yoga, and everyday movement.

2. Where are your products made?

We work with trusted manufacturing partners. Each product is reviewed to ensure it meets our standards for comfort, durability, and consistent quality.

3. How long does order processing take?

Processing typically takes 1–3 business days.
During peak seasons or promotional periods, processing times may be slightly longer.

4. When will I receive my order?

Delivery time depends on your location and the shipping method selected at checkout.
Estimated delivery windows will be shown during checkout and included in your shipping confirmation email.

5. Can I modify or cancel my order?

Orders can only be changed or canceled before they enter processing or ship.
If you need assistance, please contact us as soon as possible with your order number.

6. Do you accept returns or exchanges?

Yes. Items may be returned within our return period if they are unused, unwashed, and in original condition.
Please refer to our Return Policy for complete details.

7. How do I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking link.
You can use this link to follow your package’s progress.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately with your order number and photos if possible.
We will review the issue and assist promptly.

9. How can I contact customer support?

You can reach our team through our contact form or by email.
We aim to respond as quickly as possible during business hours.